Cancellation Policy

Last updated: January 2026

1. Introduction

This Cancellation Policy outlines the terms under which bookings made with UMESAFE Transport & Logistics may be cancelled.

2. Cancellation Request

Customers must submit cancellation requests via phone, email or official communication channels before shipment dispatch.

3. Cancellation Before Dispatch

If a booking is cancelled before vehicle dispatch, cancellation charges may be minimal or nil, subject to administrative costs.

4. Cancellation After Dispatch

Cancellations after vehicle dispatch may attract partial or full charges depending on distance covered and operational expenses.

5. Non-Cancellable Situations

Shipments already delivered or in advanced transit stages may not be eligible for cancellation.

6. Refund Policy

Eligible refunds, if any, will be processed after deducting applicable charges and credited within 7–10 working days.

7. Delay or Service Issues

Delays due to traffic, weather, mechanical failure or government restrictions shall not be considered grounds for cancellation.

8. Company Rights

UMESAFE Transport & Logistics reserves the right to cancel or refuse service due to operational, safety or legal reasons.

9. Policy Updates

This policy may be updated at any time without prior notice.

10. Contact Information

For cancellation related queries, please contact:
UMESAFE Transport & Logistics