Refund Policy

Last updated: January 2026

1. Introduction

This Refund Policy explains the terms under which refunds are processed by UMESAFE Transport & Logistics.

2. Eligibility for Refund

Refunds may be applicable only in cases of service cancellation, non-availability of service or overpayment.

3. Non-Refundable Charges

Administrative fees, fuel charges, toll charges and services already rendered are non-refundable.

4. Refund After Cancellation

Refunds after cancellation will be processed only after deducting applicable charges as per our Cancellation Policy.

5. Delayed or Failed Services

Delays caused by traffic, weather conditions, mechanical issues or government restrictions do not qualify for refunds.

6. Refund Processing Time

Approved refunds will be processed within 7–10 working days through the original payment method.

7. Dispute Resolution

Any refund-related disputes must be reported within 48 hours of service completion.

8. Company Rights

UMESAFE Transport & Logistics reserves the right to approve or reject refund requests at its sole discretion.

9. Policy Updates

This policy may be updated without prior notice and will be effective once published.

10. Contact Information

For refund-related queries, please contact:
UMESAFE Transport & Logistics